FAQ
How much does delivery cost?
We are pleased to offer free shipping in the USA lower 48 states for all orders over $100. There is a flat rate of $20 for all other orders below $100. Sorry but we do not ship outside the continental USA currently (We do not ship to Alaska or Hawaii).
When would I expect my order to arrive?
If you order before 3 pm eastern time, we can usually dispatch the next business day. In rare cases, it may take 1-2 business days to process and dispatch your order. We ship Monday through Friday, excluding weekends and holidays. All orders to the USA are shipped via UPS or with a local courier with expected delivery between 1-2 business days. Note: currently, we do not ship to Alaska or Hawaii.
We received our order in multiple deliveries spread out over a few days. Is this typical?
Sometimes an order will come in more than one delivery if it is coming from multiple warehouses but that should be the exception not the normal.
Where do you ship from?
In the USA, we keep inventory in 34 warehouses across the lower 48 USA states ready for next business day dispatch. In Canada, our inventory is stored in 6 warehouses. The closest warehouse with stock available will deliver your orders by UPS &/or local courier.
What’s the Return Policy?
We offer a 100% no hassle 6-month guarantee and FREE returns on all our products (except PPE). We are nice Canadians. We will be fair to you, and we would appreciate the same in return. For safety reasons, all PPE purchases are not returnable. You can return unopened (non-PPE) items that are in re sellable condition. Send it back to us & get a credit or full refund and we will send you a free postage pre-paid mailing label to get the unwanted product back to us. See more details here.
What’s the Warranty Policy?
Email [email protected] or call us at 1-855-355-4996 and we will give you instructions on how to return your defective or unwanted product to us at no cost.
How do I return my order?
1. You can email or call our support team to have them initiate a return request for you! Please make sure to have your order number and name ready. Contact us.
2. We will then ship you a pre-paid return delivery label for you to return your item with. Once your returned item has reached our supply partner, you will receive your refund or credit.
2. We will then ship you a pre-paid return delivery label for you to return your item with. Once your returned item has reached our supply partner, you will receive your refund or credit.
When do I get my refund?
Once you have returned your parcel with a free delivery label that we have provided you, your order will be returned to our supply partner, and you will be refunded upon receipt of that item. Please allow 1-2 business days from delivery to see your refund.
Where do you keep your inventory?
In the USA, we keep inventory in 34 warehouses across the lower 48 USA states ready for next business day dispatch. In Canada, our inventory is stored in 6 warehouses. The closest warehouse with stock available will deliver your orders by UPS &/or local courier. If your closest warehouse is out of stock, you will get delivery from the next closest warehouse which may cause a delay of 1-2 days. Sometimes you will get delivery from multiple warehouses.
What measures can a company take to effectively communicate a 'Wrong Address Disclaimer' policy to customers?
It is the responsibility of the buyer to make sure that she or he enters the delivery address correctly. Orders are generally shipped the next business day. If you made an error in your delivery address, please contact us before 5pm the day of your order, so the address can be corrected for you. However, we will NOT be able to correct address errors for orders that have already shipped. The only thing we can do is wait to see if the package gets returned to us. If it does get returned to us, we can then ship it to the correct address. Please note that we get dinged a $ 4 fee for every wrong address so it would be great if you could ensure that the address is entered correctly.
What steps should be taken to ensure proper delivery acceptance of goods or services?
A contact person must be available to accept the shipment between the hours of 9am - 5pm. This contact person must be available to sign and confirm the items they have ordered as part of the shipment. We do not deliver to P.O. Boxes.
How are refunds processed?
Refunds must be processed to the original payment method used. Unfortunately, we cannot provide any exceptions.
What payment methods do you accept?
We also accept Mastercard, Amex, Discover, Visa, and PayPal. If you must pay by check, we can accommodate yet would much prefer electronic payments.
All goods over $5,000 may qualify for Net 30 Purchase terms. Please contact our support team if your business requires bulk volumes and net terms. All orders under $5,000 can be made through corporate or personal credit cards on this website.
All goods over $5,000 may qualify for Net 30 Purchase terms. Please contact our support team if your business requires bulk volumes and net terms. All orders under $5,000 can be made through corporate or personal credit cards on this website.
Where are your products manufactured?
If you're interested in setting up an auto-ship option, please send us an email with the following details:
1. The products you wish to receive automatically.
2. The quantity of each product you want in each shipment.
3. The frequency of the orders, whether you prefer weekly, bi-weekly, monthly, or every two months.
Once we receive this information, we'll promptly set up your auto-ship order according to your preferences.
1. The products you wish to receive automatically.
2. The quantity of each product you want in each shipment.
3. The frequency of the orders, whether you prefer weekly, bi-weekly, monthly, or every two months.
Once we receive this information, we'll promptly set up your auto-ship order according to your preferences.
