FAQ's

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Free Shipping

How to get the best price?

Get a free no obligation assessment and we will create a Free customized curated illustration for you showing your financial and eco savings ($2,000 Value). Get started here. Our unique process is a curated customized quotation versus a browse and buy.

When would I expect my order to arrive?

If you order before 3 pm eastern time, we can usually dispatch the next business day. In rare cases, it may take 1-2 business days to process and dispatch your order. We ship Monday through Friday, excluding weekends and holidays. All orders to the USA are shipped via UPS or with a local courier with expected delivery between 1-2 business days. Note: currently, we do not ship to Alaska or Hawaii.

We received our order in multiple deliveries spread out over a few days. Is this typical?

Sometimes an order will come in more than one delivery if it is coming from multiple warehouses but that should be the exception not the normal.

Where do you ship from?

We keep inventory in 34 warehouses across the lower 48 USA states ready for next business day dispatch. The closest warehouse with stock available will deliver your orders by UPS &/or local courier. 

Returns and Refunds

What’s the Return Policy?

We offer a 100% no hassle 6-month guarantee and FREE returns on all our products (except PPE). We are nice Canadians. We will be fair to you, and we would appreciate the same in return. For safety reasons, all PPE purchases are not returnable.

You can return unopened (non-PPE) items that are in re sellable condition. Send it back to us & get a credit or full refund and we will send you a free postage prepaid mailing label to get the unwanted product back to us. See more details here.

What’s the Warranty Policy?

Email [email protected] or call us at 1-855-335-4996 and we will give you instructions on how to return your defective or unwanted product to us at no cost.

How do I return my order?

1. You can email or call our support team to have them initiate a return request for you! Please make sure to have your order number and name ready. Contact us.

2. We will then ship you a prepaid return shipping label for you to return your item with. Once your returned item has reached our supply partner, you will receive your refund or credit.

When do I get my refund?

Once you have returned your parcel with a free shipping label that we have provided you, your order will be returned to our supply partner, and you will be refunded upon receipt of that item. Please allow 1-2 business days from delivery to see your refund.

How are refunds processed?

Refunds must be processed to the original payment method used. Unfortunately, we cannot provide any exceptions.

Auto-Ship

What is Auto-Ship?

Auto-Ship is a feature that you can use to receive the same order on a regular schedule. For example, you could order paper towels and set Auto-Ship to Delivery Every 30 Days to ensure you never run out!

How do I set up Auto-Ship?

If you're interested in setting up an auto-ship option, please send us an email with the following details:

- The products you wish to receive automatically.
- The quantity of each product you want in each shipment.
- The frequency of the orders, whether you prefer weekly, bi-weekly, monthly, or every two months.

Once we receive this information, we'll promptly set up your auto-ship order according to your preferences.

How do I cancel Auto-Ship?

If you want to cancel an auto-ship order, you must contact [email protected] and request cancellation so your auto-ship order setup will be stopped immediately.

Which items can I Auto-Ship?

Most items are available for an Auto-Ship. Some exceptions include Desks, Filing Cabinets, and other items that likely do not need to be renewed. However, if you ever require any of these exceptions to be included in your auto-ship orders for any reason, please don't hesitate to reach out to us. We'll work with our supply partners to accommodate your request.

Payment & Billing

What payment methods do you accept?

We accept ACH payments and EFT Electronic Funds transfers. We also accept Mastercard, Amex, Discover, Visa, and PayPal. If you must pay by check, we can accommodate yet would much prefer electronic payments.

Can you invoice me?

Yes, as an ongoing corporate client, you will receive an auto generated order confirmation email upon the placing of every order. We will also send you invoices and statements on your chosen schedule.

Manufacturing & Suppliers

Where are your products manufactured?

We hand selected our supply partners from all over the world based on their quality of product and reputation. We feature hundreds of local manufacturers too. You can sort by country of manufacturing &/or Brand Name on our catalog to be able to easily support the manufacturers that fit your values.We have selected the highest quality manufacturers and their products that adhere to our standards. See our Policies and Conditions

Recycling

Where can I recycle my old office supplies and cleaning supplies?

All office supplies (such as writing instruments, binders, and labels), can be recycled through purchasing a TerraCycle Office Supplies Zero Waste Box. All cleaning supplies and accessories can be recycled through purchasing a TerraCycle Cleaning Supplies and Accessories Zero Waste Box.

Where can I recycle my old ink & toner cartridges and other Electronic E-Waste?

All used ink & toners can be recycled through purchasing a TerraCycle Ink & Toner Zero Waste Box. All Electronic E-Waste can be recycled through purchasing a TerraCycle E-Waste Zero Waste Box.

For a free Do-It Yourself option, please mail your empty Ink & Toner cartridges to:
1320 U.S. 9 #5
Champlain, NY 12919
United States

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